www.laccra.org/laccra-events

Seminar Name: Leveraging the Power of ProCAT Winner to Streamline Your Workflow
Presenter: Bob Bakva
Date: Saturday, April 20, 2024
Time: 9 am to 1 pm (4 hours)
Location: Online via GoToMeeting
CEUs/Hours: 4 LASC Mandatory Hours; .40 NCRA CEUs pending
For more information and to register, please go to: www.laccra.org/laccra-events

Description:
Become familiar with the latest feature enhancements in Winner 2024 and learn how to apply them to your daily work to realize time savings.

Outline:
1. Review of the Realtime Set up form to customize your realtime experience – 1 hour
2. Case Vs. Job dictionaries – An in depth explanation and how it will make the use more efficient – 30 minutes
3. Quick Start mode – Get your realtime job started quickly by letting Winner name and bypass all the clicks needed to get started – 30 minutes
4. Remote Editing – We learn to send our transcript over the internet to a scopist – 30 minutes
5. CasePad Local – Learn to use CasePad to send your stream to attorneys and judges – 30 minutes
6. CasePad Cloud – Learn to use CasePad Cloud to send your stream to attorneys and judges anywhere around the world – 30 minutes
7. Editor Preferences – Learn how to customize the editor for better editing results - 30  minutes
8. Exporting – Learn to export your jobs to ASCII and PDF. -  15 minutes

Bio:
Robert Bakva:
•    1996 – 2001 – Technical Support I: Answer incoming calls and follow through to a successful resolution. Identified and reported any bugs or issues from clients. Worked closely with clients to identify new features for our transcription software and coordinate an effort with the R&D group to implement the improvement.
•    1997 –Present – Certified Trainer: I have been doing training since my second year with ProCAT. I do in-person training, group training, Association training, and now Remote training. I also maintain all training materials, including training videos.
•    2001 – 2004 – Sr. Technical Support Specialist – Dictionary, Conversion: In addition to the duties of a technical support agent, I performed file conversion for new clients purchasing the company’s transcription software.
•    2005 – Present – Technical Support Manager: Manage a crew of technicians, work with programming to identify priority items for resolution, and then test for release to clients. Manage call center to maintain proper time limits on return calls and help facilitate other technicians through difficult issues. Maintain documentation, manuals, and training videos for clientele. Set up and managed social media. Hire and train technicians for proper handling of clients. A project manager for projects within the company.

Notes to Attendees: Please set up your writer and computer and follow the instructor to take advantage of the features demonstrated.

Attendance verification: Attendees will be required to pre-register. Attendees will be required to enter their first and last names into the GoToMeeting platform. The GoToMeeting platform keeps records of the timing of sign-on and sign-off. Attendees are required to keep cameras on. The administrator will download attendance from the GoToMeeting platform.